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‘There is only one! One chance to make a new impression. One memory per experience. One life to live!’

T’s & C’s

CUSTOMER SERVICE

If you are having problems placing an order or with an order you received please contact our Online Customer Service for assistance at solounojewels@gmail.com. Please allow up to twenty-four (24) hours for a response to your inquiry. Emails sent during non-office hours will be handled on our next business day. 

Placing an Order

After you have added an item to your cart, you will be able to view your cart prior to checkout. Here, you may review all items in your cart, update quantities, remove items or return to the product detail page. Once you have reviewed the items in your cart, you may either continue shopping or proceed to checkout and place your order. 

Payment Options

All prices are listed in South African Rands (ZAR). We accept Visa and MasterCard credit card payments. We do not accept personal checks or money orders. 

Verification and Shipping

When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. This may require us to contact you directly.  When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to delivery service's records, this information does not match their records, we may have to contact you to update this information and this may delay your order. Please allow up to ten (10) business days from date of order for the item to be shipped, both on local and international orders. 

 

HANDMADE

This unique piece of jewellery has been produced completely by hand, so any imperfections noted are not defects but should rather be considered part of the charm that can only be claimed by something unique.

 

CLEANING

Our bracelets are made to be worn every day, even at the beach and in the sun if you so choose. They can also be kept on during a bath or shower as soap and water will help them stay clean too! Silver cleaning cloths, silver cleaning foam or silver cleaning liquids may also be used. Complete the cleaning process with dishing washing liquid and warm water to restore lustre.

 

REPAIRS

We know that you will take good care of the unique bracelet that you have purchased, as it is a 'one of a kind', however, accidents do happen and we will repair a broken bracelet and even replace a broken glass bead so that you may continue to wear our beautiful works of art for years to come.

 

RETURNS & EXCHANGES

Returns & Exchanges

We hope that you fall in love with your purchase, but if for some reason, you change your mind, then simply return the bracelet back to us in its brand new condition within 30 days for a refund or exchange. Shipping costs will be refunded for items that are incidentally delivered in a damaged or faulty condition, and for orders cancelled before dispatch, under the Distance Selling Regulations (DSRs). Items being returned should be addressed according to the shipping return address label on the package received. You will be notified by email once your returned item has been received and processed by a member of our team.  

For additional assistance or any queries regarding the returns process, please contact us directly at solounojewels@gmail.com.

Refunds and Processing

Please allow two (2) weeks from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed.
 

SHIPPING

When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification.
 
All orders are processed and shipped within one to three (1-3) business days. After an order is placed, if your order needs verification of payment, it can delay the processing of your order. This is just an estimate and does not include weekends or holidays.
 
You will receive a shipping notification email that will notify you of your tracking number. Please allow twenty-four to forty-eight (24-48) hours for the tracking to be updated. 

Shipping Rates

Domestic - ZA

Free

International - Worldwide

Shipping costs, using either a courier, or postal service to the location stated will be advised. Insurance, should you wish this to be included, will also be quoted for your own account.

Duties

Duties may be incurred by you, depending on your global location, according to the shipping address stated.  As the responsibility for international customs duties and locations VAT/GST are the responsibility of the customer, solo-uno are not able to refund and charges incurred upon delivery of the order. However, you may be able to recover these by contacting your local customs bureau directly. 

Tracking Your Order 

An order number will be provided to you once the order has been placed. A tracking code will be attached to this document and include the items in the order as well as the order number. This document will be provided to you within   twenty-four (24) hours. If you are unable to track your order, please contact 

solounojewels@gmail.com for further assistance.  
 

Change or Cancel Your Order

If you need to change or cancel your order, please contact us immediately. Once we have processed your order, we will be unable to make any changes.

 

ACCEPTANCE OF TERMS OF USE

IT IS IMPORTANT THAT YOU READ ALL THE TERMS AND CONDITIONS CAREFULLY. 


solo-uno owns and operates this website. This Terms of Use Agreement (this Agreement) states the terms and conditions under which you may access and use the website. By accessing and using the website you are indicating your acceptance to be bound by the terms and conditions of this Agreement. If you do not accept these terms and conditions, you must not access or use the website. 

Security

Some portions of the website are restricted and require a User ID and a Password for access. Unauthorised use of or access of such restricted portions of this website is prohibited. In accessing portions of the website requiring a User ID and Password, you agree that: solo-uno is entitled to act on instructions received under your User ID and Password, and is not liable for any unauthorised access to your personal information that is not the direct result of gross negligence or intentional misconduct on the part of solo-uno. You must keep your Password confidential and you must notify solo-uno immediately if you believe anyone else has obtained your Password or if any unauthorised access to the restricted portions of the website has occurred or may occur. solo-uno may block access to the restricted portions of its website without prior notice if we believe your Password is being used by someone other than you or if any unauthorised access to your personal information has occurred or may occur. 

Ownership 

All materials displayed or otherwise accessible through the website, including, without limitation, news articles, text, photographs, images, illustrations, computer software and code (collectively, the Content) are protected under South African and foreign copyright or other laws, and are owned by solo-uno. In addition, the website is protected under copyright law as a collective work and/or compilation pursuant to South African and foreign laws. You shall abide by all additional copyright notices, information and restrictions on or contained in any of the Content accessed through the Web site. ANY USE, REPRODUCTION, ALTERATION, MODIFICATION, PUBLIC PERFORMANCE OR DISPLAY, UPLOADING OR POSTING ONTO THE INTERNET, TRANSMISSION, REDISTRIBUTION OR OTHER EXPLOITATION OF THE WEB SITE OR OF ANY CONTENT, WHETHER IN WHOLE OR IN PART, OTHER THAN EXPRESSLY SET OUT HEREIN, IS PROHIBITED WITHOUT THE EXPRESS WRITTEN PERMISSION OF solo-uno. 

Terms of Sale

  • We reserve the right to revise the pricing of our products at any time and without advance notice.
  • Products will be shipped according to the standard methods of shipping that we have in place from time to time.
  • When a product is received in a damaged condition it should be reported to us immediately.
  • When a discrepancy exists between the quantity of items ordered and the quantity of items received, then we must be notified immediately and in no event longer than two (2) business days from receipt of the shipment.
  • When a customer places an order online and then subsequently refuses to accept delivery of the order for reasons that are attributable to customer error, the customer can be assessed a restocking fee and full shipping charges.
  • All returns must be pre-approved by us and received within fourteen (14) business days of authorization of the return.
  • An authorization from us is required for all returns. We may refuse to accept a returned product without our advance authorization.
  • We must receive a returned product before a product credit will be issued.
  • There is a processing fee for returned products. The customer is responsible for shipping costs on returned products unless shipping costs are waived when we issue the authorization.
  • These Terms of Sale can be revised at any time should it be determined that it is in our best interests to do so.

Products 

The information and descriptions presented on this website are intended as general information and are not necessarily complete descriptions of every product, indication for use, or contraindication for use. Store buyers and their shops who would advertise the sale of our products may do so to their, within the shop's physical location, as approved by solo-uno and may use only the Trademarks of solo-uno in so doing. Advertising materials must be approved in writing or provided by solo-uno. Resale of solo-uno products under any other circumstances, ie. through any other channel other than purchase from the store buyer’s shop, is strictly prohibited. 

Trademarks 

solo-uno and/or other trademarks of solo-uno, other names, words, titles, phrases, logos, designs, graphics, icons and trademarks displayed on the website may constitute registered or unregistered trademarks of solo-uno or third parties. Nothing contained on the website should be construed as granting you any license or right to use any trademark logo or design of solo-uno, or any third party, without the written permission of solo-uno or the respective owner of any third-party trademark. 

Use of Photography 

You may NOT use solo-uno products or photographs, thereof, in any manner. You may NOT use solo-uno promotional or advertising materials, whether online or other advertising forms, without the written permission of solo-uno. 

Disclaimer 

The content and materials on this website are provided “as is” and without representations or warranties of any kind, either express or implied. solo-uno expressly disclaims all warranties, express or implied, with respect to this website including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. solo-uno does not warrant or represent that the functions or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this website, its servers, or any e-mail sent from solo-uno are free of viruses or other harmful components. 

Limitation of Liability 

solo-uno shall not be liable for any injury, loss, claim, or damage, nor any indirect, special, incidental, or consequential damages of any kind, whether based in contract, tort, strict liability or otherwise, which arises out of the use of, or inability to use, this website or the content found on this website, or, unless resulting from the gross negligence or intentional actions of solo-uno, the unauthorised access to or alteration of your transmissions or data, even if solo-uno has been advised of the possibility of such damages.  
 

Linking

The website contains links to third-party websites. These links are provided solely as a convenience to you, and not as an endorsement by solo-uno of the contents of such third-party websites. solo-uno is not responsible for the content of any third-party web site, nor does it make any representation or warranty of any kind regarding any third-party web site including, without limitation (i) any representation or warranty regarding the legality, accuracy, reliability, completeness, timeliness, suitability of any content on any third-party website; (ii) any representation or warranty regarding the merchantability or fitness for a particular purpose of any material, content, software, goods or services located at or made available through such third-party websites; or (iii) any representation or warranty that the operation of the third-party web sites will be uninterrupted or error-free, that defects or errors in such third-party web sites will be corrected or that such third-party websites will be free from viruses or other harmful components. 
 

PRIVACY POLICY

Our Privacy Policy applied to our accounts, our customers, employees and visitors to our Web site: We shall identify the purposes for which personal information is collected or before personal information is collected. We shall ensure that consent is obtained from individuals for the collection, use or disclosure of their personal information. We shall limit the collection of personal information to the purposes identified. We shall not use or disclose personal information for purposes other than for the purpose it was collected unless we have the consent of the individual or as provided by law. We shall retain personal information for only as long as necessary to meet the purposes of the collection of personal information. We shall ensure that personal information collected, used and disclosed shall be as accurate, complete and up to date as possible for the purposes for which it has been collected used and disclosed. We shall take all appropriate steps to protect the personal information collected, used and disclosed and use security measures appropriate to the sensitivity of the personal information. We shall ensure that information is made available to employees and customers regarding this Privacy Policy and our privacy practices regarding personal information. The privacy principles and procedures set forth in this Privacy Policy are intended to tell you how we collect, use, and distribute user information via our website. When you use our website, personal information about you may be collected and processed and used by us for our own marketing purposes, and those of our direct affiliates and our employees. In general, we only collect information – such as your name, business address, mailing address, telephone number, fax number, e-mail address, and professional licensing information – when you provide it to us. By using our website, and providing us with the personal information, you are consenting to the collection, processing, or use of such personal information by our affiliates and us. If you do not consent to the collection, processing, transfer, or use of such information, then you should not use or discontinue using our website.  If you have given us your personal information and wish to withdraw your consent to the above, you must notify us immediately and we will securely delete or dispose of your personal information. Without your express consent, we will not sell, trade, or disclose your personal information to any unrelated third party who would attempt to market products or services to you. However, we may disclose information to a third party that is assisting us in carrying out a transaction for you or providing a products or services to you (for example, packaging, sending, or delivering a purchase or information to you, or clearing a credit card transaction, or performing statistical analyses of our services). We may be required to disclose the information if required to do so by law. In addition, we may disclose information to a third party that is assisting us in conducting an investigation in response to unauthorised activity that we believe constitutes a violation of the rules for using our Web site, or when circumstances reasonably dictate that we need to protect and defend our rights or property. We want to maintain only accurate information about the users of our Web site. You can request the individual information that has been gathered about you by contacting us. Upon receipt of appropriate identification information, we will provide you with access to the personal information that we maintain about you. If you find a factual inaccuracy, you can notify us and we will correct it.
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